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ur patience as we attempt to resolve this matter to your satisfaction. Thank you for your business, we look forward to working with you again soon. Regards, [Signature] [Printed name] stomer's complaint) . The matter has been forwarded to the proper individuals within our company, and will be investigated as soon as possible. We apologize for any inconvenience, and thank you for yo] [City, State, ZIP] [Addressee's Name] [Address Line 1] [Address Line 2] [City, State, ZIP] Dear [Name]: We recently received your (letter/email/message) describing (briefly describe the nature of cutiating any document with another party. The purchase and use of this form is subject to the "Terms and Conditions" found at www.FindLegalForms.com [Date] [Your Name] [Address Line 1] [Address Line 2nd is not a substitute for legal advice. This form should only be a starting point for you and should not be used without first consulting with an attorney. An attorney should be consulted before negore in the process of investigating that complaint. Bracketed instructions may be included on this form to assist you in completing it and should be removed before printing. This form is not intended aInformation Acknowledgment of Customer Complaint (Investigation Proceeding) This form is designed to assist you in drafting a letter acknowledging a customer's complaint, and informing them that you an soon. Regards, [Signature] [Printed name] ) . We apologize for any inconvenience, and thank you for your patience as we attempt to resolve this matter to your satisfaction. Thank you for your business, we look forward to working with you agaibriefly describe the nature of customer's complaint) . In order to handle this matter promptly and thoroughly, however, we will need to know (describe additional information needed to handle complaint [Address Line 1] [Address Line 2] [City, State, ZIP] [Addressee's Name] [Address Line 1] [Address Line 2] [City, State, ZIP] Dear [Name]: We recently received your (letter/email/message) describing (y should be consulted before negotiating any document with another party. The purchase and use of this form is subject to the "Terms and Conditions" found at www.FindLegalForms.com [Date] [Your Name]ting. This form is not intended and is not a substitute for legal advice. This form should only be a starting point for you and should not be used without first consulting with an attorney. An attorneformation from the customer to proceed with your investigation into that complaint. Bracketed instructions may be included on this form to assist you in completing it and should be removed before prinInformation Acknowledgment of Customer Complaint (Request for More Information) This form is designed to assist you in drafting a letter acknowledging a customer's complaint, and requesting further inme] ons taken, i.e., refund, amended/corrected invoice resent, etc.) to correct this problem. Thank you for your business, we look forward to working with you again soon. Regards, [Signature] [Printed na[Name]: On (date) , you were charged (amount of charge in error) made in error, as it was (describe nature of error) . This charge was . We apologize for this error, and have (describe corrective actis and Conditions" found at www.FindLegalForms.com [Date] [Your Name] [Address Line 1] [Address Line 2] [City, State, ZIP] [Addressee's Name] [Address Line 1] [Address Line 2] [City, State, ZIP] Dear uld not be used without first consulting with an attorney. An attorney should be consulted before negotiating any document with another party. The purchase and use of this form is subject to the "Termform to assist you in completing it and should be removed before printing. This form is not intended and is not a substitute for legal advice. This form should only be a starting point for you and shoInformation Apology to Customer for Billing Error This form is designed to assist you in drafting a letter of apology to a customer for a billing error. Bracketed instructions may be included on this ards, [Signature] [Printed name] scipline of offending employee, etc.) to correct this problem, and ask that you give our company another chance to serve you. Thank you for your business, we look forward to seeing you again soon. Regreat pride in treating our customers courteously and professionally, and does not tolerate behavior like that which you witnessed. We have taken (describe actions taken, i.e., refund, store credit, diss Line 1] [Address Line 2] [City, State, ZIP] Dear [Name]: It has recently come to my attention that one of our employees interacted with you in an unacceptable manner on (date) . Our company takes gurchase and use of this form is subject to the "Terms and Conditions" found at www.FindLegalForms.com [Date] [Your Name] [Address Line 1] [Address Line 2] [City, State, ZIP] [Addressee's Name] [Addreform should only be a starting point for you and should not be used without first consulting with an attorney. An attorney should be consulted before negotiating any document with another party. The pees. Bracketed instructions may be included on this form to assist you in completing it and should be removed before printing. This form is not intended and is not a substitute for legal advice. This Information Apology to Customer for Poor Treatment by Employee ­ Letter This form is designed to assist you in drafting a letter of apology to a customer for being treated rudely by one of your employature] [Printed name] r) . We have taken (describe corrective actions taken, i.e., refund, reshipping, etc.) to correct this problem. Thank you for your business, we look forward to serving you again soon. Regards, [Signe, ZIP] Dear [Name]: We apologize for the shipping error that occurred on (date) in connection with shipment of (product) to the following address: (address) . (Briefly describe cause of shipping erro to the "Terms and Conditions" found at www.FindLegalForms.com [Date] [Your Name] [Address Line 1] [Address Line 2] [City, State, ZIP] [Addressee's Name] [Address Line 1] [Address Line 2] [City, Statr you and should not be used without first consulting with an attorney. An attorney should be consulted before negotiating any document with another party. The purchase and use of this form is subjectuded on this form to assist you in completing it and should be removed before printing. This form is not intended and is not a substitute for legal advice. This form should only be a starting point foInformation Apology to Customer for Shipping Error - Letter This form is designed to assist you in drafting a letter of apology to a customer for a shipping problem. Bracketed instructions may be incl I can provide that will help you to review or address this matter. Thank you for your attention. Regards, from _(insert company name)_____. [Signature] [Printed name] t necessary to report this situation to your organization in the hopes that it may bring the business practices of (name of company) to light. Please let me know if there is any additional informationect or problem with product/service) . I contacted the company to inform them of this problem. Their response was (describe company's response) . Due to the company's reaction to this matter, I felt iAddress Line 1] [Address Line 2] [City, State, ZIP] [Addressee's Name] [Address Line 1] [Address Line 2] [City, State, ZIP] Dear [Name]: I recently purchased (name of product or service) (Describe defshould be consulted before negotiating any document with another party. The purchase and use of this form is subject to the "Terms and Conditions" found at www.FindLegalForms.com [Date] [Your Name] [ng. This form is not intended and is not a substitute for legal advice. This form should only be a starting point for you and should not be used without first consulting with an attorney. An attorney dealt with. To find your local Better Business Bureau, you can visit www.bbb.org. Bracketed instructions may be included on this form to assist you in completing it and should be removed before printiInformation Complaint to Better Business Bureau - Letter This form is designed to assist you in drafting a letter to your Better Business Bureau regarding the business practices of a company you have act (company contact person) at (phone number) . Thank you for your business, we look forward to working with you again in the future. Regards, [Signature] [Printed name] d exceeded the total amount due under that invoice, and will be credited to you (briefly describe your company's refund/credit procedure) . If you have any questions regarding this matter, please contdress Line 1] [Address Line 2] [City, State, ZIP] Dear [Name]: We recently received your payment of (payment amount) pursuant to Invoice # , payment for (product/service invoiced) . The amount you paie purchase and use of this form is subject to the "Terms and Conditions" found at www.FindLegalForms.com [Date] [Your Name] [Address Line 1] [Address Line 2] [City, State, ZIP] [Addressee's Name] [Adis form should only be a starting point for you and should not be used without first consulting with an attorney. An attorney should be consulted before negotiating any document with another party. Thnvoice. Bracketed instructions may be included on this form to assist you in completing it and should be removed before printing. This form is not intended and is not a substitute for legal advice. ThInformation Notice to Customer of Overpayment of Invoice - Letter This form is designed to assist you in drafting a letter notifying a customer that they have overpaid the amount due on a particular in in the future. Regards, [Signature] [Printed name] balance immediately. If you have any questions regarding this matter, please contact (company contact person) at (phone number) . Thank you for your business, we look forward to working with you agait meet the total amount of (invoice amount due) invoice, leaving an outstanding balance of (amount currently outstanding) still remaining on your account. Please send payment of this total outstandingddress Line 2] [City, State, ZIP] Dear [Name]: We recently received your payment of (payment amount) pursuant to Invoice # , payment for (product/service invoiced) . due under this Your payment did nose of this form is subject to the "Terms and Conditions" found at www.FindLegalForms.com [Date] [Your Name] [Address Line 1] [Address Line 2] [City, State, ZIP] [Addressee's Name] [Address Line 1] [Anly be a starting point for you and should not be used without first consulting with an attorney. An attorney should be consulted before negotiating any document with another party. The purchase and ud instructions may be included on this form to assist you in completing it and should be removed before printing. This form is not intended and is not a substitute for legal advice. This form should oInformation Notice to Customer of Underpayment of Invoice - Letter This form is designed to assist you in drafting a letter notifying a customer of their underpayment of a particular invoice. Brackete Regards, [Signature] [Printed name] llingness to recommend our services/product to their customers, friends, and other associates. We greatly appreciate your referral, and hope that we can continue to do business with you in the future.uct needed by referred customer) , and it appears as though we will be able to provide them with the service/product they need. Our business depends upon the satisfaction of our customers and their wi Line 2] [City, State, ZIP] Dear [Name]: Thank you for your recent referral of (referred customer) to our company. He/she/they have contacted us in search of a company to (name or type of service/prodthis form is subject to the "Terms and Conditions" found at www.FindLegalForms.com [Date] [Your Name] [Address Line 1] [Address Line 2] [City, State, ZIP] [Addressee's Name] [Address Line 1] [Address a starting point for you and should not be used without first consulting with an attorney. An attorney should be consulted before negotiating any document with another party. The purchase and use of ructions may be included on this form to assist you in completing it and should be removed before printing. This form is not intended and is not a substitute for legal advice. This form should only beInformation Thank You for Customer Referral - Letter This form is designed to assist you in drafting a letter thanking a customer for their referral of another customer to your company. Bracketed inst