This Software Maintenance and Support Agreement is between a licensor and a licensee for maintenance of software. After purchasing a software package it is important that you know who to call if something goes wrong and the software is not performing correctly. A well-written Software Maintenance Agreement sets out the specifics of the maintenance agreement and the availability of customer support. Having a written Software Maintenance Agreement is crucial and will prove valuable in the event of disagreements or misunderstandings.

Among others, these important provisions are included in this Software Maintenance and Support Agreement for Delaware:

• Parties to the Agreement: Sets out the names, addresses and contact information for the licensor and licensee;
• Term: Sets out the effective date, the initial term and the maintenance and support fee;
• Maintenance and Support: Sets out the specific services and exceptions related to defects, remote applications and updates and related fees;
• Customer Service and Additional Support: Sets out contact information and hours for the support center and any training offered.

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This attorney-prepared packet contains:

1. General Instructions
2. Software Maintenance and Support Agreement for use in Delaware

State Law Compliance: This form complies with the laws of Delaware