Free Trial Product Return Letter

Bahman Eslamboly

Form reviewed by Bahman Eslamboly, Attorney at FindLegalForms

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This Free Trial Product Return Letter is from a customer who has previously ordered a free trial of a product to the company that provided the product. This letter effectively spells out that the product does not fit the customer's needs and is being returned. It also requests that future billings for the product be ceased. It is important when returning a trial product that a letter of explanation accompany the return. A written Free Trial Product Return Letter will be useful in the event the company continues to bill the customer once a product is returned.

This Free Trial Product Return Letter includes the following:
  • Parties: Sets out the name of the company who provided the product and the customer who is returning it;
  • Return Product Information: Spells out the name of the product and specific reason for its return;
  • Future Billings: Requests that future billings for the product be stopped.

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This attorney-prepared packet contains:
  1. General Instructions
  2. Free Trial Product Return Letter
State Law Compliance: This form complies with the laws of all states

Free Trial Product Return Letter

Product Details

Product Free Trial Product Return Letter
Country United States
Pages 3
Dimensions Designed for Letter Size (8.5" x 11")
Printer compatibility Designed to print on all ink-jet and laser printers
Editable Yes (.doc, .wpd and .rtf)
Format Microsoft Word
Adobe PDF
WordPerfect
Rich Text Format
Platform Windows Compatible
Mac Compatible
Linux Compatible
Availability In Stock. Instant Download
Usage Unlimited number of prints
Category Miscellaneous Consumer Letters
Product number #32877
Download time Less than 1 minute (approx.)
Document Access Via secret online address
Email with download links
Email with attachment upon request
Refund Policy 60 days, no-questions asked, 100% money back guarantee

Frequently Asked Questions

The letter should include your name, the company's name, the product being returned, the reason for the return, and a request to cease future billings. It's also helpful to include any relevant order numbers or dates.

You can send the letter via email or postal mail, depending on the company's return policy. Make sure to keep a copy for your records and consider using a method that provides confirmation of receipt.

If the company continues to bill you, having a written letter serves as proof that you requested the cancellation. You may need to contact customer service or dispute the charges with your bank or credit card company.

Most companies specify a return window in their trial terms. It's important to check the specific terms of the trial offer to ensure you return the product within the allowed timeframe.

Yes, the letter is designed to be easily customizable. You can modify it to reflect your specific situation, including personal reasons for the return.

While it's not always required, providing a reason can help the company understand customer feedback and improve their products. It also strengthens your case if there are disputes about the return.

If you lost the packaging, you can still return the product, but it may depend on the company's return policy. It's advisable to check their terms regarding returns without original packaging.

While the letter serves as a formal request, its legal binding nature may depend on the company's policies and the terms of the trial agreement. It's best to follow up with the company to ensure compliance.

Is This Form Right For You?

Use This Form If:

  • Individuals who have received a free trial product and found it unsatisfactory may need to return it. This letter serves as a formal notification to the company, ensuring that the return is documented and that future charges are halted.
  • Situations requiring a return of a trial product often arise when the product does not meet the customer's expectations. By using this letter, customers can clearly communicate their reasons for the return and protect themselves from unexpected billing.
  • For those who have signed up for a free trial and wish to avoid being charged after the trial period, this letter is essential. It provides a written record of the customer's intent to return the product and request the cessation of future billings.
  • Customers who are returning a free trial product due to specific issues, such as functionality or quality concerns, can utilize this letter to articulate their reasons. This helps ensure that their feedback is formally acknowledged by the company.
  • In cases where a customer has forgotten to cancel a subscription after a free trial, this letter can be used to formally request a return and stop any ongoing charges. It acts as a safeguard against potential billing disputes.

Do Not Use If:

  • – This form is not appropriate if the product has been damaged or altered beyond normal use. Companies often have strict return policies regarding the condition of returned items, and significant damage may void the return.
  • – If the trial period has expired, using this letter may not be effective. Most companies will not accept returns after the specified trial period, so it's essential to act within the allowed timeframe.
  • – In situations where the customer has already been charged for the product, this letter may not suffice. Customers should first contact customer service to resolve billing issues before sending a return letter.
  • – This letter is not suitable for products that are non-returnable due to hygiene or safety reasons, such as personal care items. Always check the company's return policy for specific exclusions.
  • – If the customer has decided to keep the product despite dissatisfaction, using this letter would be unnecessary. The letter is intended for those who wish to formally return the product and stop future charges.

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