Bad Service Complaint and Product Return Letter

for Your State

This Bad Service Complaint letter voices your complaint about unacceptable service received from a representative. This letter can easily be modified to meet your needs.

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File types included

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Compatible with

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  • Mac OS X
  • Linux

For Immediate Download

$2.99 Add to Cart
Free eSignature included
with every order
Please select a state

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This Bad Service Complaint and Product Return Letter will effectively voice your complaint about a company's customer service. This letter sets out the representative who rendered the unacceptable service and contains an optional paragraph that due to this experience, the product which customer purchased will be returned. It is important that this complaint be clearly memorialized in writing. A well-written Bad Service Complaint and Product Return Letter will ensure that your complaint is taken seriously and that a resolution is forthcoming.

This Bad Service Complaint and Product Return Letter includes:
  • Complaint: Sets out the name of the customer service agent who rendered unsatisfactory service and the product which was being complained about;
  • Resolution: Spells out a resolution and contains an optional paragraph which states the product will be returned due to the bad service.

Protect yourself and your company by using our attorney-prepared forms.

This attorney-prepared packet contains:
  1. Instructions and Checklist
  2. Bad Service Complaint and Product Return Letter
State Law Compliance: This form complies with the laws of all states
Number of Pages3
DimensionsDesigned for Letter Size (8.5" x 11")
EditableYes (.doc, .wpd and .rtf)
UsageUnlimited number of prints
Product number#32682
This is the content of the form and is provided for your convenience. It is not necessarily what the actual form looks like and does not include the information, instructions and other materials that come with the form you would purchase. An actual sample can also be viewed by clicking on the "Sample Form" near the top left of this page.

Bad Service Complaint and Product Return Letter

This package contains:

1. Instructions & Checklist for Bad Service Complaint Letter
2. Bad Service Complaint Letter 

Instructions & Checklist for
Bad Service Complaint Letter
?   This package contains (1) Instructions & Checklist for Bad Service Complaint Letter; and (2) Bad Service Complaint Letter;

?   This form is designed to assist you in drafting a complaint letter about bad customer service. It also includes an optional paragraph in the event you want to return the goods or cancel the service as well.  

?   Be sure to sign the letter and to make a copy before sending it out. 
?   Be sure to include any “enclosures” mentioned in the letter. If there are no “enclosures” you may delete “Enclosure” from the bottom of the letter.

?   Bracketed instructions may be included on this form to assist you in completing it and should be removed before printing. Generally in Microsoft Word, you can click on the bracketed instruction and start typing.
?   Sometimes these sample letters includes additional instructions and  example wording which is indicated by being italicized and in brackets and looks like [this is the sample text]. This text in brackets need to be reworded and tailored for your particular situation and the example wording needs to be deleted.

?   Since it is impossible to create sample letters that suit every particular situation, we tried to make these samples more universal. Feel free to change wording and to add or delete text to tailor it to your particular circumstances.

?   These forms are not intended and are not a substitute for legal advice. These forms should only be a starting point for you and should not be used without consulting with an attorney first. An attorney should be consulted before negotiating any document with another party.

?   The purchase and use of these forms, is subject to the Disclaimers and Terms of Use found at

[Your Name]
[Street Address]
[City, State  ZIP Code]
[phone number - optional]
[email address - optional]

May 19, 2009
[Name of Recipient]
[Company Name]
[Street Address]
[City, State  ZIP Code]Dear [Name of Recipient]:I am writing to complain about a very frustrating experience I had recently, when calling a customer service representative for your company, by the name of [Name Of Representative].I called your company on [Date] to ask about a problem I was having with [Name of Service or Product you were calling about]. After being on hold for a long time, the call was answered by [Name Of Representative]. I explained my problem to him or her but was then asked to explain it several more times and was asked the same questions over and over again. After being put on hold several times for long periods of time [Name Of Representative] told me that he or she could not help me.[OPTIONAL: Since [Name Of Representative] was unable to help me with my problem and I do not want to spend any more time on this, I am hereby [returning or cancelling]  [Product or Service] and demand  a full immediate refund].Frankly I would have expected much better service from your company and plan to tell all my friends and family about this disappointing experience.Sincerely,

[Your Name]

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