This Defective Product Apology Letter sends apologies to a customer who received a product which was defective, substandard or incomplete. This letter sets out the name of the product and the specific defects. It also informs the customer that a replacement product will be shipped immediately. A Defective Product Apology Letter will let your customer know how valued they are to both you and your business. This letter can easily be modified to meet your unique needs. This Defective Product Apology Letter contains: Product Information: Details about the product which was defective or incomplete; Apology/Shipment: Sends sincere apologies and informs the customer that a replacement item without defects will be immediately shipped. Protect your rights by using our attorney-prepared forms. This attorney-prepared packet contains: General Instructions Defective Product Apology Letter State Law Compliance: This form complies with the laws of all states