This Apology for Not Crediting Payment letter is to a customer who made a timely payment which was not processed and credited. This letter thanks the customer for sending confirmation of the payment and apologizes for the error. It also states that an investigation will be conducted as to why the payment was not credited and that any late charges or other fees will be reimbursed. This Apology for Not Crediting Payment letter can easily be modified to fit your needs. This Apology for Not Crediting Payment letter includes: Parties: Names of the customer and the credit card company; Payment Information: Sets out that company is in receipt of customer's confirmation that payment was made, including a copy of the check; Further Action: Sets forth that an investigation will be made into the payment matter. Protect your rights and property by using our attorney-prepared forms. This attorney-prepared packet contains: General Instructions Apology for not Crediting Payment State Law Compliance: This form complies with the laws of all states